Operations Critical
Know about charger issues before your customers do. Automatic fault detection from OCPP events with real-time alerts and severity classification.
Silent failures lead to lost revenue, angry users, and SLA breaches. Operators often discover faults after customers complain — too late to prevent damage to brand reputation. A charger down for 4 hours costs more than just the lost revenue.
Detect and classify faults from StatusNotification messages
Identify offline chargers when heartbeats stop
Prioritize faults by impact level (Critical/Warning/Info)
Instant notifications when faults are detected
Track patterns and trends for preventive maintenance
Know when chargers return to healthy state
Before
Charger goes down at highway location, discovered 4 hours later by customer complaint
With Chargify
Real-time alert when Faulted status received → Technician dispatched in 15 min → Downtime reduced 90%
Before
Charger loses network connectivity silently, shows "online" in old dashboard
With Chargify
Configurable heartbeat monitoring → Alert after 3 missed beats → True online status
Before
Same charger keeps faulting weekly, unclear if hardware or installation issue
With Chargify
Fault history shows pattern → Ground fault every Monday 9am → Identified as building UPS issue
Error on connector
CriticalHeartbeat timeout
CriticalElectrical safety
CriticalCurrent limit
WarningLow voltage
WarningSystem error
WarningDetection
Real-time
Alert Latency
<5 seconds
Heartbeat Check
Configurable
History
30 days
Severities
3 levels
Channels
Dashboard + Email
Faults derived from OCPP protocol truth, not guesswork. Every StatusNotification with a Faulted state or error code is captured, classified, and alerted in real-time.